Charlie stresses the importance of relevance, tenacity, and the importance of looking at the community as family.
Description:

“Nurture the fan base to improve engagement season to season including getting the players out in the community. Build strong relationships. ”
On this episode of Fired Up, Charlie Slonaker, SVP, Ticket Sales and Service with the Philadelphia Union talks about the deep importance of commitment to the community of which it is an integral member. He also shares his “secret sauce” to achieve an average of 93% ticket sales per game and the increasing role of premium offerings for positive impact to the bottom line.

Charlie began his career with the MiLB Dayton Dragons as an entry level ticket sales rep. After two seasons, Charlie jumped to the big leagues as a ticket sales rep for the Cincinnati Bengals and quickly progressing to the management side of the business with the Chicago Fire as Manager, Season Ticket Sales. From there, he moved to the Indiana Pacers as Director of Group and Consumer Sales.

Ultimately, Charlie joined the Philadelphia Union in 2016 to head up the ticket sales department. Under Charlie’s leadership the Union ticket sales staff has grown revenue by approximately 15% and has achieved the top 5 gates in club/stadium history.

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Ignite Fan Insights observes fans from key sports, their behavior, and their loyalty to the sports they follow. We encourage you to subscribe to Ignite Fan Insights. It's free and you'll receive a steady flow of information allowing you to better understand sports fans along with nuggets of wisdom from sports industry leaders. Your subscription includes: three e-publication reports per year based on surveys with over 3,000 U.S. sports fans; twelve to twenty-four podcasts, e-newsletter, blogs and industry-relevant webinars. Subscribe today at www.ignitefaninsights.com

On this episode of Fired Up, Ian, editor of Front Office Sports, a digital publication, provides a view into the many facets of the business of sports with an eye to the future and how leagues and teams are responding – now more rapidly because of such a disruption – to our shifting cultural tide.

During his career, Ian has covered a variety of topics, but currently focuses on the business of the sports industry ranging from leagues and teams to media and technology companies.

His stories have appeared across several outlets and mediums including Bloomberg Businessweek and Bloomberg.com, The Financial Times and FT.com, The Los Angeles Times, The New York Times, the SportsBusiness Journal and SportsBusiness Daily, The Washington Post, The New York Observer, Crain's New York Business, Yahoo! Finance and other outlets. His reporting has been cited on/by ESPN's The Athletic, Sports Illustrated, Yahoo! Sports, and numerous other outlets.

***IGNITE FAN INSIGHTS*** www.ignitefaninsights.com

Ignite Fan Insights observes fans from key sports, their behavior, and their loyalty to the sports they follow. We encourage you to subscribe to Ignite Fan Insights. It's free and you'll receive a steady flow of information allowing you to better understand sports fans along with nuggets of wisdom from sports industry leaders. Your subscription includes: three e-publication reports per year based on surveys with over 3,000 U.S. sports fans; twelve to twenty-four podcasts, e-newsletter, blogs and industry-relevant webinars. Subscribe today at www.ignitefaninsights.com